480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I ordered 4 items and once I received 2 of them and saw how bad the quality was. It is an eligible payment method for all U.S orders over $35. The first time it was cancelled altogether. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. lucy in the sky. A store credit is automatically applied to an account attached to the email used for an order. We would suggest to double check your card details. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. We may contract with other. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Yes, it says so on the website -- READ THE FINE PRINT. O2 do tend to change them occasionally if they become oversubscribed. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. 1860 500 6633 is Tata Sky WhatsApp customer care number. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. You can email us at resolution@lucyinthesky.email so we can further assist you. Please email us at resolution@lucyinthesky.email. Not only was she patient but she was quick and so attentive. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Caveat emptor. Closed now : See all hours. Trust that their reputation is deserved. Horrible company and horrible customer service. Hi Bailey! For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. How would you even know if something would fit or if you'd like the quality? All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Shipping is free over US$75 and US$6.90 for orders under US$75. These numbers are generally staffed between the hours of 7 am to 11 pm every day. - Kate. Please emails us at resolution@lucyinthesky.email so that we can better assist you. All our models are approximately 175cm tall. If i order now when i will receive it? Not Available. Lucy has a story. Our styles are designed exclusively in Los Angeles. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Yes! Tip for consumers:Returns usually only give store credit. We're so sorry to hear about the order. It said delivery between 9/30 and 10/12. I HIGHLY recommend NOT ordering from this place. She was a total pleasure to work with. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. -Kate. Hi Jay, If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Hi KM, Verification can help ensure real people write reviews about real companies. If you want to make a complaint to the Sky customer service team, they can be reached on . Please email us at resolution@lucyinthesky.email so we can assist you sooner. Hi Kat! I absolutely love Lucy in the Sky's Customer Service!!! After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. The reps copy and paste generic statements to your emails and don't actually solve any issues. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. They said I would be receiving updates and a tracking number. We have no idea when the dress will arrive or if it will arrive on time. We're sorry to hear about your issues with our return policy. BROADBAND. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Hi Melissa, I have twice ordered from this website (years apart) and both times my items were not sent out. Belle R and the team at Lucy in the Sky were great to work with. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. DO NOT BUY FROM THEM. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Hi Mike, Thanks for your feedback. Lucy In The Sky Midi Dress - Black - Alice. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. You can activate your new camera, view your photos, manage and monitor. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. -Kate Sarika Pramod 1 review US 3 days ago Great experience! They have such cute styles, but the clothing quality is so bad. BEWARE. I don't think you got it! . I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? We're so sorry to hear about the order. All prices advertised are subject to such changes. Did all refunds go to store credit or were some people able to get a full proper refund? I never got any notification from them that my dresses would be late or anything. If it was possible to give negative stars I absolutely would. Were almost out of time and do not have a back up plan. I had a great experience with the customer service chat! We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Do you agree with Lucy in the Sky's 4-star rating? To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. I'm so frustrated because they don't have a phone number. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Hi Lily, If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. HELP & SUPPORT. Not worth the hassle and loss of money. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. It is an eligible payment method for all U.S orders over $35. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. You will receive your tracking number once your style/s have been shipped. From time to time, we may restrict access to some parts or all of this Website. No! Critic England, United Kingdom. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Please emails us at resolution@lucyinthesky.email so we can better assist you. , over 6 weeks. Thanks for your feedback. Only store credit even though clothing size is not standard. We would love to help assist you with this issue. WHAT INFORMATION DO WE SHARE WITH OTHERS? Please email us at resolution@lucyinthesky.email so that we can further assist you. I foresee no dress, no money returned and no reply. Really horrible place. Products used:None, I never received them. They charge so much and the quality is so bad. This page was last edited on 12 October 2022, at 14:56 (UTC). They weren't rude per se, but they were deeply unhelpful. I've made several purchases on different occasions from this store and nearly all of which came with problems. All orders ship out of Los Angeles, we design all of our styles in-house. I am so disappointed and will NEVER ORDER AGAIN! This site promises to ship an item by a certain date. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. -Kate. Excellent Customer Service, Quality Name Brands. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. They're all photographed wearing size Small. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Thanks for your feedback. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Account and billing. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. We are not doing wholesale at this time. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. . Our privacy policy, which sets out how we will use your information. We have Live Chat and Email available for any questions or concerns. There are thousands other options. -Kate. Horrible customer service. We're so glad that our customer service team was able to assist you. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Her level of customer service was fabulous. -Kate. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. | Read 5,961-5,980 Reviews out of 6,594 Unfortunately, we are not selling our styles to other retailers at this time. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Thanks for your feedback. Please email us at resolution@lucyinthesky.email. There are no fees if you pay on time. I reached out to customer service numerous times and have not had a response. Save. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) However, this is out of over three hundred reviews. We're so sorry to hear that your order was delayed. Hi Kaylyn! Please email us at resolution@lucyinthesky.email if anything else. Check out what 6,864 people have written so far, and share your own experience. -Kate. I was so disappointed in the quality. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. what is the average shipping time? Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Well look into the stated issue and will work out a way to resolve the situation asap! For further information, please visithttps://help.afterpay.com/hc/en-au/. Have e-mailed twice in the last week with no response! Return policy is awful and as slow. Search. Extremely disappointed and feeling like they stole from me. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. They just keep everyone's money, don't send anything. Find out how we combat fake reviews. It is the size of a T-shirt. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. CASANDRA M. was extremely helpful in seconds. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Lucy in the Sky, Inc. operates this Website. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Totally disappointed! There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Facebook is showing information to help you better understand the purpose of a Page. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Lucy In The Sky consumer reviews, complaints, customer service. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. You can email us at resolution@lucyinthesky.email! 90015 Shipping was supposed to be 5 business days. Published by 9138-4529 Quebec Inc. on 2022-08-31. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). It was not the representatives fault, so she did great, but the company should do better in alerting guests. Phone Email. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) 03337591728. Hi Hailey, Thanks for your feedback. Thanks for your feedback. We may from time to time include third party links on our Website. You can only email and live chat with them. They have yet to respond and emails were sent over a week ago. I was never updated or contacted. -Kate. Incredibly scammy and misleading. Shein has better quality than this garbage! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. -Kate. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I messed up my address and they were quick to help and fix my mistake. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Lucy in the Sky, Inc may change this policy from time to time by updating this page. My advice to anyone. - Kate, Hi Gosset! This is the one Sky contact number constantly referred to as being dedicated to customer service. Hi Carol, Thanks for your feedback. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. International delivery is 5-10 business days. . - Kate, Hi Chris! The dress we purchased did not fit at all like the photo depicted on the site. In the end the skirt fit very snug and my booty looks great in it. Merry was very friendly, professional and helpful. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. We'd love to make sure we make this right and find a resolution. LUCY IN THE SKY Help Centre. Supervisor. Followed up shortly after the purchase to make sure everything was ok. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. She answered all the questions we had quickly and gave good advice. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. allows you to receive photos from your camera directly to your smartphone or. I had a few concerns about my order and my online team member Danielle M. was very helpful. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Thanks for your feedback. I HAVE NOT RECEIVED MY ORDER. Get Sky Broadband - 08442 411 653. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. I ordered my dress september 13 it's now october 1. is it supposed to take this long? For international orders, any taxes or customs fees are the responsibility of the recipient. Thanks for your feedback. Check out what 6,964 people have written so far, and share your own experience. Thanks for your feedback. Tip for consumers:Do not buy from this company. Please let us know if we can help any further. If you need help please email us at resolution@lucyinthesky.email if anything else. If you need your dress for a specific date you might want to find a different one. Sharing is caring! Service 527 Please note we cannot ship express orders to University/PO Boxes. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Hi Grace, Thanks for your feedback. They have a wide variety of clothes and accessories for men, women, and children. What a terrible return policy for a online store. Intellectual Property, Software and Content. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. -Kate. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Please email us at resolution@lucyinthesky.email if anything else. 2. Any trade marks/names featured on this Website are owned by the respective trade mark owners. You should check this page from time to time to ensure that you are happy with any changes. https://www.lucyinthesky.com/shop/index.php?route=account/login. In November 2022, I ordered for dresses from Lucy in the Sky. Twice now, I have not received an order or refund. How did we do? Contacts: Adam Russell Adam.Russell@FHFA.gov Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We do try and post a disclaimer that this does happen with sequin styles. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. . Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Don't waste your time here! Please email us at resolution@lucyinthesky.email so we can look into this for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We're so sorry to hear about the order. Thanks for your feedback. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? I don't care how good are their dresses and I don't even want to know. Now my daughter has no dress for homecoming and we are scrambling. I would never recommend purchasing from this company unless you don't care if you ever get the item. Technical support. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. If anything else you can email us at resolution@lucyinthesky.email-Kate. I have never been able to complete a return that quickly. How often does the website restock? Beyond disappointed.

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