Hi there,I am struglling with sataus update within a macro. I hope that you feel inspired. This, like all superbadges, requires a careful read through the instructions prior to any clicking. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . for Challenge 7. Cloudy Technical Team is correct name wise for both the record type and the process. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Below are tips and gotchas for each report / dashboard. I can't figure out what this error means. If you can not, I'd look around at permissions. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Thanks for your time! We can't find the 'Customer Case Team' role. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Rated Accounts by State The record count for state and account rating are automatically added. It's easy to miss. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Thanks! Something that helped was saving the report frequently. Usually this is due to some pre-existing configuration or code in the challenge Org. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. "Wrong Queue" is not a queue. Theyre such a useful way to remember what needs to be done before you start. I am stuck on challenge 5. Ensure Milestones are configured properly for High Priority Cases. Hyatt Place New Taipei City Xinzhuang. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Tonight's challenge involves the creation of two processes. It's a status. Anyone studying for their Service Cloud consultant certification. I am glad that you figured it out. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Tnx, hmmmm What you have sounds correct. 1 is checked that should not be checked. I have the Milestones field in the page layout too. Hello Trailhead Baby! 2 comments Closed . Hi fixed it. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? You should be prepared for a heavily scenario . As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I was creating 'wrong queue' queue . While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Use the search o. Hello! Ensure you create the Cloudy Weather Resolution automated action. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I got the stages added - its the 'and assign' that's hanging me up. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Thanks, Michal. Processes. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Thanks for the help! I also got this error. Thanks a lot because I asked SF support and got this answer which did not help me much. Are you using a Dev org or a playground generate from Trailhead? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. No. (Not the "standard platform user", just "standard user"). I have tried a thousand times with all variationsand the same error keeps coming up. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Error: "We can't find the Entitlement Name in the System Administrator Profile. This superbadge in specific helps building reusable granular components. to your account. Yes! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I'd just give it 24 hours then recheck the challenge. Billing Topics (Billing_Topics) with Payments and Reimbursements. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I have sent screen shot of my report to rebecca@capstorm.com . As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I have created data categories and Subcategories and have activated.But have issue with the above error. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Select edit page4. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. MVNO Providers3. Does somebody have a thought? Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Does this help? Would you like to share some details of your current configuration? Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Goodness! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I resolved the issue, by deleting the Billing profile and recreating it using. Book Now. Ensure Agents have access to Knowledge when viewing a Case". We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. This is my journey- a normal kid by day- a Trailhead explorer by night. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. But trailhead gives an error message back. I've no clue what more I need to do to complete this challenge. Did it help? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Ensure you select the correct Chart format." I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. We recommend using a new Developer Edition (DE) to check this challenge. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. A mistake I have made many times as well! This way, I can take a deeper look. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I'm whole again. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. The demand for UI/UX design implementation is continuing to grow. stuck in challenge 6 please help. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I'd try this- Delete the current process. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Have a question about this project? What can I attach to help diagnose what I am still missing? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time.

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