Your experience matters. Correction: non-existent customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 21-40 Reviews out of 266 Anyone can write a Trustpilot review. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Would definitely recommend to a friend especially with the ladies only facility. I choose at this time to cancel our memberships and truGym continued to take money from my account. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. It's a public swimming baths not a gym. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Absolutely the poorest new customer relationships ever!! trugym customer service. | Read 241-259 Reviews out of 259. I signed up back in August, waiting absolutely ages for it to open. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. I signed up to the gym and have been going daily as i am very consistant with my training. We also ensure all reviews are published without moderation. | Read 101-120 Reviews out of 258 Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Your experience matters. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Absolutely shocking customer service. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. 14 Customer Service Resume Examples for 2023. | Read 81-100 Reviews out of 264 Find out how we combat fake reviews. I use both the free weights, machines and also classes. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Most staff are very polite. Companies can ask for reviews via automatic invitations. Great gym, always really clean. Friendly environment for ladies only. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I know several members have request a standing calf raising machine. Terrible service. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. I was asked if Id like to suspend or cancel my membership. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. It goes against our guidelines to offer incentives for reviews. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. How many stars would you give TruGym? Join the 270 people who've already contributed. Companies can ask for reviews via automatic invitations. Very clean and covid compliant. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. BUILD A PERFECT RESUME. Here are 8 tips for writing great reviews. The timings of the place are good too accommodate all women there. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . TruGym is filled with good equipment and friendly staff. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Completely unresponsive to emails. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Find out how we combat fake reviews. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Not sit there and eat cakes.Ridicules customer service overall. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Staff come across rude and unapproachable. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. This resulted in TruGym blocking me me on twitter. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Friendly staff. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Lovely gym with great facilities! Understandably very angry!! Join now and save 30 (no joining fee offer). Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Nobody will reply to emails or tweets. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Awful!!! Verification can help ensure real people write reviews about real companies. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. So unprofessional. Here are 11 ways to become an excellent customer service professional: 1. I would not recommend this gym to anyone. Pool full of screaming kids. Don't join this gym. Been coming here for many years and have always found the staff very pleasant and welcoming. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. Your experience matters. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. It was a great gym to start off my journey on becoming the best version of my self. Join the 271 people who've already contributed. Your experience matters. there are no fitness classes like totally shredded in the evening. Trugym luton are refusing to refund me 200 of my hard earned cash! Awful showers. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Very clean with a good atmosphere and equiptment maintained to high levels. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I bought a membership 4 years ago. | Read 21-40 Reviews out of 264 *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. They now refuse to refund monies taken. 2023 Trustpilot A/S. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. How many stars would you give TruGym? Your experience matters. Find out how we combat fake reviews. Anyone can write a Trustpilot review. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Its hard to believe this is actually a trading company (for now!). They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Also more weight clamps are needed as there aren't enough for the machines and free weights. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. The day before, my payment had been taken. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). The gym had closed down suddenly in November 2021 and hasn't provided a refund. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! | Read 61-80 Reviews out of 255 I prefer to go in before work so at 6am and then use the sauna and steam room. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. I used to be with DW you in Huddersfield then true gym took it over. The money left my account and from that date I have never heard anything from them. !What a disgrace. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? There are some advantages to paying your Spectrum bills online or on the My Spectrum app. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Bring back Les Mills Body Combat please! Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. And parking right outside that's free!! The management are useless and very unfriendly. why would you not notify any body ? The branch (Chatham) don't even answer my emails now! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Awful!! ?TruGym this is unlawful and action is being taken. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! They definitely must have known about the closure. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund.

Title 22 Survey Checklist, Houseboat For Sale On Lake Keowee, Section 8 Housing Caldwell County, Nc, Articles T